Delivery & Returns

DELIVERY

  • We live the island life and LOVE island time, but we LOVE you guys (our customers) too.  We work hard to ship your orders to you ON TIME.

  • We ship from our Palm City FL warehouse within 48 hours of receipt of your order & payment.  

  • We ship all packages by standard postage within the states & territories of USA, via United States Postal Service.  If you spend $50 or more, postage is FREE, purchases under $50 are charged $7 postage & handling.

  • Delivery times are dependent on your location in relation to our Palm City FL warehouse, and estimates can be found on USPS website.

AUSTRALIA

       If you live in Australia and wish to shop our collection, please visit our Aussie site www.islandsmiles.com.au .  In Australia we ship from Coffs Harbour NSW.

RETURNS 

  • We want you to be completely happy with your island goodies, so if you change your mind about an item purchased in our online store, we will exchange it or give you a refund, provided that it's returned to us in its original condition and packaging, unworn, unwashed, and with all labels still attached.

  • Please include this returns form with the item that you are returning to us.

  • Please mail the returned item to our Palm City FL mailing address below.

  • Please mail with a trackable signature confirmation service, as no refunds or exchanges can be honored without receipt of returned items.

  • We gladly accept returns and exchanges on our island treasures within 31 days of receipt. Refunds will be processed to your credit card via PayPal, within 5 business days.

  • Unfortunately costs associated with the return of the item are non-refundable, but we will honor our FREE shipping within the USA on exchanged items that we mail back out to you.

  • Island smiles x

WHERE DO I MAIL MY RETURN or EXCHANGE?

     West Indies Wear Ltd

     1565 SW Martin Hwy

     Palm City FL 34990

REFUNDS

  • Refunds will be honored within 5 days of receipt of your returned items, providing the items are received in accordance with our returns policy.

  • You will receive acknowledgement of your refund via Paypal email.

  • All return shipping costs are for the cost of the customer.

EXCHANGES

  • We are happy to exchange your purchase for another style, size, or color subject to availability.

  • Exchanges can take up to 5 working days to process.

  • We will accept up to one exchange per order. 

  • If you wish to return the exchanged item we will happily issue a refund, providing the returned item meets our Returns Policy.

  • All return shipping costs are for the cost of the customer.

  • Island smiles x